What is your cancellation and no-show policy?
What is your cancellation policy?
The cancellation policy and administration charge can vary depending on the car rental supplier and cancellation option you have chosen. Please read your cancellation and no-show policy before proceeding with a booking to make sure you are happy with the option. Below is an overview of the different cancellation policies offered.
Remember that cancellations and changes are not possible once the pick-up time has passed on the booking. This applies to all bookings.
What is your cancellation policy for fully prepaid or part-paid bookings?
If you cancel up to 24 hours (in some cases 48 hours) prior to your pick-up, in almost all circumstances you will be refunded in full. If you cancel less than 24 hours (in some cases 48 hours) in advance, in almost all circumstances you’ll receive a full refund minus the administration charge outlined in your terms and conditions.
Applies to all bookings:
If your online payment is less than the stated administration charge, no refund will be made for your car hire booking if you cancel your booking when the administration charge applies.
If your booking is made less than 24 hours (in some cases 48 hours) before pick-up, the cancellation policy will automatically apply to your booking.
All cancellations should be made on our Manage Booking section, and not with the car hire company directly. Should you agree to cancel directly with the car hire company on arrival, you must also inform us of this change to your booking before your pick-up time for cancellation to be possible. If you do not cancel directly with us more than 24⁄48 hours before the scheduled time of pick-up but have cancelled with the car hire company, your booking will remain confirmed and no refund will be issued.
Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick-up.
What is the cancellation policy of your additional insurance product?
If you purchased an additional insurance product with your car hire the policy will be automatically cancelled if you cancel your car hire booking. To check if you are due a refund, please check the cancellation policy outlined in the terms and conditions of your insurance product.
What is your No-Show Policy?
A ‘no-show’ occurs for the following reasons:
- You didn’t inform us about your cancellation prior to your pick-up time.
- You failed to pick-up the car at the arranged time and date.
- You failed to provide the documentation that’s required to pick-up the car.
- You failed to provide a credit card in the main driver’s name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car hire company reserves the right to refuse a car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In such cases, the customer will not be entitled to a refund.