My rental car was in a bad condition at pick-up – what should I do?

If the reserved vehicle is in a bad condition at pick-up, raise this with the car rental agent immediately and request an alternative. If the matter is not resolved with the office directly, contact us from the desk so we can try and arrange a suitable substitute with the car rental agent.  You can reach us through live chat ²⁴⁄₇ by going to the Help section of our website.