My rental car was damaged at pick-up – what should I do?

We recommend that you check the car for damage before leaving the car rental office. Any existing damage should be marked on the sign out sheet when you pick up the car. Before taking the car from the office, check the car for damage and notify an attendant of any damage that is not marked on the sheet. 

If you are not happy with the car provided, please raise this issue immediately with the supplier to see if they are able to provide an alternative for you. If they are not able to accommodate you and you feel the car is unsafe to drive, please contact us from the desk and we will do our best to assist you. 

You can contact us ²⁴⁄₇ via online chat through the Help section on our website or by phone.