The great majority of our bookings are confirmed within 48 hours, and most right after booking.

Once your booking is confirmed, you should receive a confirmation email with your booking number. If you haven’t received a confirmation within 48 hours, please check if the email has been filtered into your spam folder.

You can also view your booking online by logging into the Manage Booking section of our website.

In the unlikely event that your booking is not confirmed within 48 hours, we will contact you to try and find an alternative option.

Yes, you can change your booking by going to the Manage Booking section of our website. Once logged in, click Amend / Update Booking. Here you can request a name change, add optional extras, change vehicle, dates, times or location, as well as update your flight number.

Changes are based on availability and can be made up to your pick-up time. After the pick-up time has passed, changes will not be possible. 

We do not charge an administration fee if you make a change to your booking. However, any changes made are likely to change the price of your booking. Most changes require a rebook where a new booking is created, and prices will depend on the rates and availability at the time of change, rather than what the rates were when the booking was originally made.

We always recommend making any changes as soon as you are aware of them as prices generally go up the closer you get to your pick-up date.

Any funds you have already paid for your car rental will be transferred to the new booking in the rebooking process. You will only be charged or refunded the difference in the price, rather than having to pay the full amount again.

You can easily cancel your booking on the Manage Booking section of our website.

Once logged in, click the cancel option from the menu and follow the steps. We will give you the chance to review your cancellation policy before proceeding with the cancellation.

Depending on the car hire company you booked with and the circumstances, you can cancel up to 24 or 48 hours before your pick-up time. If you cancel less than 24 or 48 hours before your pick-up time, an administration charge will apply as stated in your cancellation policy. Once the pick-up time has passed on the booking, cancellations are unfortunately not possible. For more information on your cancellation options, please see the booking terms and conditions. 

If you had additional insurance on your booking, this will cancel automatically when you cancel your car hire.

What is your cancellation policy?

The cancellation policy and administration charge can vary depending on the car rental supplier and cancellation option you have chosen. Please read your cancellation and no-show policy before proceeding with a booking to make sure you are happy with the option. Below is an overview of the different cancellation policies offered.

Remember that cancellations and changes are not possible once the pick-up time has passed on the booking. This applies to all bookings.

What is your cancellation policy for fully prepaid or part-paid bookings?

If you cancel up to 24 hours (in some cases 48 hours) prior to your pick-up, in almost all circumstances you will be refunded in full. If you cancel less than 24 hours (in some cases 48 hours) in advance, in almost all circumstances you’ll receive a full refund minus the administration charge outlined in your terms and conditions.

Applies to all bookings:

If your online payment is less than the stated administration charge, no refund will be made for your car hire booking if you cancel your booking when the administration charge applies.

If your booking is made less than 24 hours (in some cases 48 hours) before pick-up, the cancellation policy will automatically apply to your booking.

All cancellations should be made on our Manage Booking section, and not with the car hire company directly. Should you agree to cancel directly with the car hire company on arrival, you must also inform us of this change to your booking before your pick-up time for cancellation to be possible. If you do not cancel directly with us more than ²⁴⁄₄₈ hours before the scheduled time of pick-up but have cancelled with the car hire company, your booking will remain confirmed and no refund will be issued.

Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick-up.

What is the cancellation policy of your additional insurance product?

If you purchased an additional insurance product with your car hire the policy will be automatically cancelled if you cancel your car hire booking. To check if you are due a refund, please check the cancellation policy outlined in the terms and conditions of your insurance product.

What is your No-Show Policy?
A ‘no-show’ occurs for the following reasons:

• You didn’t inform us about your cancellation prior to your pick-up time.
• You failed to pick-up the car at the arranged time and date.
• You failed to provide the documentation that’s required to pick-up the car.
• You failed to provide a credit card in the main driver’s name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In such cases, the customer will not be entitled to a refund.

In the great majority of cases, the following needs to be presented at the rental desk:  

1. Credit card with enough funds to cover the excess (debit cards usually not accepted).
2. A full valid licence held for a minimum of one year (some suppliers require longer, please check your terms and conditions).
3. Additional photo ID.
4. Your booking voucher.
5. Any other documentation specified on your booking voucher.  

There can be some differences in documentation required based on where you are renting and which supplier you are renting with. For example, UK customers renting in the UK almost always need to bring proof of address in addition to the above. Make sure to check your rental conditions for your specific rental. All required documentation needs to be in the main driver’s name.

A few rental companies will allow you to rent with a debit card in certain locations. When you make a search for a car online, click the Important Information button on the option you are interested in. In the Payment section under Debit and Credit Card Information, you can see if the rental company will allow you to use a debit card for pick-up. If it does not specify that debit cards are accepted, you will not be able to rent without a credit card in the main driver’s name.

Yes. When booking online you can use a debit card for the payment. You can also use a card that is not in the same name as the main driver when making payment online.

However, when picking up the rental car the main driver needs to bring a credit card in their own name with enough funds to cover the excess amount. If the main driver cannot present this at the rental desk, the car might not be released. In such cases, no refund will be made. Your rental conditions will outline which credit cards are accepted by the rental agent. 

A few rental companies will allow you to rent with a debit card in certain locations. When you make a search for a car online, click the Important Information button on the option you are interested in. In the Payment section under Debit and Credit Card Information, you can see if the rental company will allow you to use a debit card for pick-up. If it does not specify that debit cards are accepted, you will not be able to rent without a credit card in the main driver’s name.

The majority of our bookings are prepaid, meaning you pay the rental cost when you make the booking. For prepaid reservations you will sometimes have the option to pay a small non-refundable deposit when booking, with the rest of the payment taken at a later date. However, the full payment still needs to be made before pick up. You can check when the remaining balance is due for your booking in the Payment Section when you log in on the Manage Booking page. 

In some locations we also offer bookings where part of the payment is made to us and the rest is paid directly to the supplier at pick up, and some where the full payment is made at pick up. If this is the case, this will be indicated in the Payments Section during the booking process and on your voucher. 

Even if your rental cost is prepaid, some charges may be paid directly to the desk on arrival, but they will be included in your total rental cost. These could include one way fees, young or senior driver fees or in some cases local taxes. This will be clearly indicated in the Payments Section and on your voucher.